Contract Rules
1- Scope of the Moving Assignment
Moving companies are not expected to move unusually large items such as a grand piano, a motorized bed, a billiard table, etc. Additional charges may apply to move these items.
Transportation of cash, valuable jewelry, securities, or other highly valuable items is never conducted. This also applies to animals or plants.
Of course, alternatives can be negotiated, but both parties must agree in the contract.
2- Price and Payment
The stated price can be a fixed price. If the customer opts for a variable price, it must be clearly stated in the contract how this price is calculated.
However, additional charges may occur if costs arise due to the customer’s actions. This includes if the customer requires dismantling/assembly or packing/unpacking and did not request assistance with these services during booking, which may result in extra costs beyond what the moving service quoted.
In such cases, the customer is expected to be directly contacted by the moving service with the relevant details.
3- Consequences of Delay or Error
If there is a delay or incorrect performance, the consumer has certain rights. The consumer can demand that the company completes the assignment or provides compensation through a lower price. In the worst case, one of the parties can cancel the entire contract, which would constitute a breach of contract. This is, however, rare, and if the parties do not agree, one party may take it to court.
Cancellation Policy:
- According to our terms, you as a customer can cancel the moving service free of charge up to 10 days before the moving date.
- Cancellation made 9 days before the moving date will result in the customer paying 25% of the total amount.
- Cancellation made 4 days before the moving date will result in the customer paying 50% of the total amount.
- Cancellation made 48 hours before the moving date will result in the customer paying 100% of the total amount.
4- Carrier’s Liability for Compensation
Should damage occur to the household goods, the liability for compensation lies with the carrier. This can cover anything from transport from the residence to the moving truck to damage occurring during transport. However, this does not apply if we (the moving company) can demonstrate that the damage occurred due to circumstances beyond their control.
The same rule applies if the moving company accidentally damages property that does not belong to the customer but is damaged in connection with the move. This can include, for example, a neighbor’s doorpost, collision with another vehicle, etc.
Protocol
Date: 2023-06-08
Protocol following negotiations between the Swedish Hauliers Association and the Swedish Furniture Movers Federation on one side and the Consumer Agency / KO on the other side.
The negotiations concern BOHAG 2010 – General moving regulations for consumers.
The Consumer Agency / KO, the Swedish Hauliers Association, and the Swedish Furniture Movers Federation have reached the following agreement on general terms to be applied by member companies of the Swedish Hauliers Association and the Swedish Furniture Movers Federation when performing household moves for consumers:
BOHAG 2010 – General moving regulations for consumers.
The previous agreement – BOHAG 2000 general moving regulations for household moves for consumers – ceases to be valid on the date the new one comes into effect. The Swedish Hauliers Association and the Swedish Furniture Movers Federation commit to informing their member companies about the agreement and its implications.
Additionally, the Swedish Hauliers Association and the Swedish Furniture Movers Federation will ensure that the terms of the agreement are implemented by their member companies and that consumers are informed about the agreement.
Both parties have the right to inform about the content of the agreement and publish the documents on their respective websites. The agreement takes effect on January 1, 2023, and remains valid indefinitely.
